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What is a job in customer service like?

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  • What is a job in customer service like?

    I'm a recent college grad with a degree in writing and I just got a job as a Customer service representative with an engineering firm. What's your experience in Customer service been like? Is there opportunity for career advancement? Can this be considered a career? Please share your experience.

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    Shawna, I normally try to stay upbeat in my answers, but my most recent position was a CSR for an international...

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