Tools & Wizards About Us
customerdirect.com screenshot

Report Summary

  • 38

    Performance

    Renders faster than
    57% of other websites

  • 89

    Accessibility

    Visual factors better than
    that of 71% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 84

    SEO

    Google-friendlier than
    52% of websites

customerdirect.com

Customer Direct - Fully Outsourced Contact Center & Business Intelligence

Page Load Speed

1.5 sec in total

First Response

34 ms

Resources Loaded

912 ms

Page Rendered

517 ms

customerdirect.com screenshot

About Website

Visit customerdirect.com now to see the best up-to-date Customer Direct content and also check out these interesting facts you probably never knew about customerdirect.com

Customer Direct is a fully outsourced contact center focused on delivering genuine customer experiences that provide powerful data & business intelligence.

Visit customerdirect.com

Key Findings

We analyzed Customerdirect.com page load time and found that the first response time was 34 ms and then it took 1.4 sec to load all DOM resources and completely render a web page. This is quite a good result, as only 30% of websites can load faster.

Performance Metrics

customerdirect.com performance score

38

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value2.8 s

56/100

10%

LCP (Largest Contentful Paint)

Value9.9 s

0/100

25%

SI (Speed Index)

Value5.4 s

57/100

10%

TBT (Total Blocking Time)

Value920 ms

30/100

30%

CLS (Cumulative Layout Shift)

Value0

100/100

15%

TTI (Time to Interactive)

Value9.8 s

28/100

10%

Network Requests Diagram

customerdirect.com

34 ms

customerdirect.com

277 ms

autoptimize_single_85ce89cf6643889d2a6ca8057a790071.css

36 ms

font-awesome.min.css

57 ms

style.min.css

71 ms

Our browser made a total of 78 requests to load all elements on the main page. We found that 60% of them (47 requests) were addressed to the original Customerdirect.com, 24% (19 requests) were made to and 4% (3 requests) were made to Fonts.gstatic.com. The less responsive or slowest element that took the longest time to load (347 ms) belongs to the original domain Customerdirect.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 67.0 kB (15%)

Content Size

448.6 kB

After Optimization

381.5 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Customerdirect.com main page is 448.6 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 60% of websites need less resources to load. Images take 163.8 kB which makes up the majority of the site volume.

HTML Optimization

-74%

Potential reduce by 65.4 kB

  • Original 88.4 kB
  • After minification 88.2 kB
  • After compression 23.0 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 65.4 kB or 74% of the original size.

Image Optimization

-0%

Potential reduce by 680 B

  • Original 163.8 kB
  • After minification 163.1 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Customer Direct images are well optimized though.

JavaScript Optimization

-1%

Potential reduce by 782 B

  • Original 121.7 kB
  • After minification 121.7 kB
  • After compression 120.9 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. This website has mostly compressed JavaScripts.

CSS Optimization

-0%

Potential reduce by 169 B

  • Original 74.7 kB
  • After minification 74.7 kB
  • After compression 74.5 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Customerdirect.com has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 33 (65%)

Requests Now

51

After Optimization

18

  • Images
  • JavaScript
  • CSS

The browser has sent 51 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customer Direct. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 26 to 1 for JavaScripts and from 9 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

customerdirect.com

customerdirect.com

34 ms

customerdirect.com

customerdirect.com

277 ms

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autoptimize_single_85ce89cf6643889d2a6ca8057a790071.css

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font-awesome.min.css

57 ms

style.min.css

style.min.css

71 ms

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autoptimize_single_8e923460e25c1569200c2c66a4caf124.css

57 ms

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67 ms

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autoptimize_single_826c57385f3d35cfed5478ba7b1f5c03.css

67 ms

bootstrap.min.css

bootstrap.min.css

80 ms

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autoptimize_single_381a9581291af74e622863b9ae1436bd.js

autoptimize_single_381a9581291af74e622863b9ae1436bd.js

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autoptimize_single_3b30e74bf0084e36e4a65c7e11602f56.js

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regenerator-runtime.min.js

regenerator-runtime.min.js

126 ms

wp-polyfill.min.js

wp-polyfill.min.js

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hooks.min.js

hooks.min.js

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i18n.min.js

i18n.min.js

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jquery.form.min.js

jquery.form.min.js

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bj-lazy-load.min.js

bj-lazy-load.min.js

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gtm.js

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webfont.js

webfont.js

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customer-care.svg

customer-care.svg

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business-process.svg

business-process.svg

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business-intell.svg

business-intell.svg

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hospitality.svg

hospitality.svg

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retail.svg

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tech-suppport.svg

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health-care.svg

health-care.svg

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subscriptions.svg

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business-continuity.svg

business-continuity.svg

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Accessibility Review

customerdirect.com accessibility score

89

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

ARIA input fields do not have accessible names

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

Best Practices

customerdirect.com best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Page has valid source maps

SEO Factors

customerdirect.com SEO score

84

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customerdirect.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Customerdirect.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

customerdirect.com

Open Graph data is detected on the main page of Customer Direct. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: