Tools & Wizards About Us
customerfirst.nl screenshot

Report Summary

  • 23

    Performance

    Renders faster than
    41% of other websites

  • 77

    Accessibility

    Visual factors better than
    that of 44% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 93

    SEO

    Google-friendlier than
    83% of websites

customerfirst.nl

CustomerFirst | Dé vaktitel voor professionals in klantcontact

Page Load Speed

4.6 sec in total

First Response

363 ms

Resources Loaded

3.2 sec

Page Rendered

1.1 sec

customerfirst.nl screenshot

About Website

Click here to check amazing Customer First content for Netherlands. Otherwise, check out these important facts you probably never knew about customerfirst.nl

CustomerFirst is dé toonaangevende vaktitel op het gebied van customer servicemanagement en klantcontact. Met praktische, actuele en nuttige informatie over onderscheidende service.

Visit customerfirst.nl

Key Findings

We analyzed Customerfirst.nl page load time and found that the first response time was 363 ms and then it took 4.2 sec to load all DOM resources and completely render a web page. This is a poor result, as 70% of websites can load faster.

Performance Metrics

customerfirst.nl performance score

23

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value2.2 s

79/100

10%

LCP (Largest Contentful Paint)

Value8.2 s

2/100

25%

SI (Speed Index)

Value6.0 s

46/100

10%

TBT (Total Blocking Time)

Value970 ms

28/100

30%

CLS (Cumulative Layout Shift)

Value0.743

6/100

15%

TTI (Time to Interactive)

Value14.2 s

9/100

10%

Network Requests Diagram

customerfirst.nl

363 ms

customerfirst.nl

610 ms

index.css

171 ms

_cf-style.css

341 ms

responsive-nav.min.js

253 ms

Our browser made a total of 66 requests to load all elements on the main page. We found that 73% of them (48 requests) were addressed to the original Customerfirst.nl, 6% (4 requests) were made to C.disquscdn.com and 6% (4 requests) were made to Tpc.googlesyndication.com. The less responsive or slowest element that took the longest time to load (1.3 sec) belongs to the original domain Customerfirst.nl.

Page Optimization Overview & Recommendations

Page size can be reduced by 76.1 kB (2%)

Content Size

3.8 MB

After Optimization

3.8 MB

  • HTML
  • Images
  • JavaScript

In fact, the total size of Customerfirst.nl main page is 3.8 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 70% of websites need less resources to load. Images take 3.6 MB which makes up the majority of the site volume.

HTML Optimization

-78%

Potential reduce by 64.9 kB

  • Original 83.5 kB
  • After minification 82.7 kB
  • After compression 18.6 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 64.9 kB or 78% of the original size.

Image Optimization

-0%

Potential reduce by 9.6 kB

  • Original 3.6 MB
  • After minification 3.6 MB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Customer First images are well optimized though.

JavaScript Optimization

-1%

Potential reduce by 1.6 kB

  • Original 123.6 kB
  • After minification 123.5 kB
  • After compression 121.9 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. This website has mostly compressed JavaScripts.

Requests Breakdown

Number of requests can be reduced by 13 (22%)

Requests Now

59

After Optimization

46

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 59 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customer First. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 11 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

customerfirst.nl

customerfirst.nl

363 ms

customerfirst.nl

customerfirst.nl

610 ms

index.css

index.css

171 ms

_cf-style.css

_cf-style.css

341 ms

responsive-nav.min.js

responsive-nav.min.js

253 ms

pub-3844442312833759

pub-3844442312833759

76 ms

combination_widget.js

combination_widget.js

20 ms

jquery.min.js

jquery.min.js

409 ms

gpt.js

gpt.js

133 ms

gtm.js

gtm.js

169 ms

customerfirst.png

customerfirst.png

261 ms

cf_interview_rens_van_geel_nobears.jpg

cf_interview_rens_van_geel_nobears.jpg

411 ms

CFC2024-590x322.jpg

CFC2024-590x322.jpg

431 ms

cf_column_klarna_bot_day_job.jpg

cf_column_klarna_bot_day_job.jpg

378 ms

ap_privacy_chat_gpt.jpg

ap_privacy_chat_gpt.jpg

431 ms

genesys_sustainability_2024_report.jpg

genesys_sustainability_2024_report.jpg

789 ms

eigenhaard_salesforce_huurder_centraal.jpg

eigenhaard_salesforce_huurder_centraal.jpg

429 ms

Google-uitspraak-rechtbank.jpg

Google-uitspraak-rechtbank.jpg

514 ms

vraag_antwoord_chatbot_chad.jpg

vraag_antwoord_chatbot_chad.jpg

617 ms

hello_fresh_elektrisch.jpg

hello_fresh_elektrisch.jpg

618 ms

cf_debora_de_roos_1.jpg

cf_debora_de_roos_1.jpg

618 ms

column_cf_klantreis_bruiloft.jpg

column_cf_klantreis_bruiloft.jpg

622 ms

digitale_overheid_factcheck.jpg

digitale_overheid_factcheck.jpg

785 ms

strategische_samenwerking_salesforce_workday.jpg

strategische_samenwerking_salesforce_workday.jpg

789 ms

fintech_tokyo_digital_avatar.jpg

fintech_tokyo_digital_avatar.jpg

789 ms

onderzoek_tikkie_zakelijk.jpg

onderzoek_tikkie_zakelijk.jpg

787 ms

oudertelefoon_vakantieservice_contact.jpg

oudertelefoon_vakantieservice_contact.jpg

864 ms

reizigers_experience_brussels_airport.jpg

reizigers_experience_brussels_airport.jpg

841 ms

rechtszaak_patagonia_ccaas_analisten.jpg

rechtszaak_patagonia_ccaas_analisten.jpg

895 ms

telus_contactcenter_canada.jpg

telus_contactcenter_canada.jpg

930 ms

cf_column_loretta_computer_says_no.jpg

cf_column_loretta_computer_says_no.jpg

935 ms

kruidvat_duurzame_campagne.jpg

kruidvat_duurzame_campagne.jpg

1036 ms

transparantie_paradox_customerfirst.jpg

transparantie_paradox_customerfirst.jpg

1010 ms

salesforce_autonome_ai_agent.jpg

salesforce_autonome_ai_agent.jpg

1036 ms

krappe_arbeidsmarkt_afkoeling.jpg

krappe_arbeidsmarkt_afkoeling.jpg

1076 ms

tom_webbink_contactcare.jpg

tom_webbink_contactcare.jpg

1097 ms

patagonia_klantenservice_privacy_talkdesk.jpg

patagonia_klantenservice_privacy_talkdesk.jpg

1103 ms

nice_internationale_geluksindex_2024.jpg

nice_internationale_geluksindex_2024.jpg

1174 ms

CF06_2024.jpg

CF06_2024.jpg

1214 ms

klantenservicefederatie.png

klantenservicefederatie.png

1209 ms

MarcoHouthuijzen.jpeg

MarcoHouthuijzen.jpeg

1257 ms

Eveline-Erkelens-foto1.jpg22.jpg

Eveline-Erkelens-foto1.jpg22.jpg

1260 ms

redactie_customer_first.jpg

redactie_customer_first.jpg

1271 ms

bbpmedia.png

bbpmedia.png

1339 ms

2C7B22_5_0.woff

2C7B22_5_0.woff

1298 ms

customerfirst.woff

customerfirst.woff

1310 ms

pubads_impl.js

pubads_impl.js

107 ms

avatar92.jpg

avatar92.jpg

100 ms

noavatar92.png

noavatar92.png

96 ms

avatar92.jpg

avatar92.jpg

168 ms

avatar92.jpg

avatar92.jpg

169 ms

avatar92.jpg

avatar92.jpg

168 ms

2C7B22_1_0.woff

2C7B22_1_0.woff

1188 ms

8857280

8857280

59 ms

2C7B22_2_0.woff

2C7B22_2_0.woff

1051 ms

menu.gif

menu.gif

952 ms

ads

ads

114 ms

container.html

container.html

31 ms

5438906050337423168

5438906050337423168

173 ms

abg_lite.js

abg_lite.js

171 ms

window_focus.js

window_focus.js

170 ms

ufs_web_display.js

ufs_web_display.js

42 ms

icon.png

icon.png

966 ms

9091476630536380444

9091476630536380444

136 ms

print.css

print.css

169 ms

handheld.css

handheld.css

85 ms

Accessibility Review

customerfirst.nl accessibility score

77

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

[aria-hidden="true"] elements contain focusable descendents

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Internationalization and localization

These are opportunities to improve the interpretation of your content by users in different locales.

Impact

Issue

High

<html> element does not have a [lang] attribute

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

High

Links do not have a discernible name

Best Practices

customerfirst.nl best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Page has valid source maps

SEO Factors

customerfirst.nl SEO score

93

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    NL

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customerfirst.nl can be misinterpreted by Google and other search engines. Our service has detected that Dutch is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Customerfirst.nl main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

customerfirst.nl

Open Graph description is not detected on the main page of Customer First. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: