Tools & Wizards About Us
customerfirst.org screenshot

Report Summary

  • 47

    Performance

    Renders faster than
    65% of other websites

  • 85

    Accessibility

    Visual factors better than
    that of 58% of websites

  • 92

    Best Practices

    More advanced features
    available than in
    80% of websites

  • 96

    SEO

    Google-friendlier than
    90% of websites

customerfirst.org

Customer Service Accreditation And Consultancy | Customer First Uk Ltd.

Page Load Speed

1.9 sec in total

First Response

189 ms

Resources Loaded

1.6 sec

Page Rendered

103 ms

customerfirst.org screenshot

About Website

Click here to check amazing Customer First content. Otherwise, check out these important facts you probably never knew about customerfirst.org

Customer First UK Ltd. is the awarding body for ‘Putting the Customer First’ – the National Standard for Customer Service. Also, Consultancy, Training and Speaking.

Visit customerfirst.org

Key Findings

We analyzed Customerfirst.org page load time and found that the first response time was 189 ms and then it took 1.7 sec to load all DOM resources and completely render a web page. This is quite a good result, as only 35% of websites can load faster.

Performance Metrics

customerfirst.org performance score

47

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value2.3 s

73/100

10%

LCP (Largest Contentful Paint)

Value6.2 s

11/100

25%

SI (Speed Index)

Value3.2 s

92/100

10%

TBT (Total Blocking Time)

Value1,010 ms

27/100

30%

CLS (Cumulative Layout Shift)

Value0.004

100/100

15%

TTI (Time to Interactive)

Value7.8 s

45/100

10%

Network Requests Diagram

www.customerfirst.org

189 ms

bt

90 ms

require.min.js

48 ms

main-r.min.js

68 ms

viewer.css

46 ms

Our browser made a total of 68 requests to load all elements on the main page. We found that 3% of them (2 requests) were addressed to the original Customerfirst.org, 62% (42 requests) were made to Static.parastorage.com and 15% (10 requests) were made to Static.wixstatic.com. The less responsive or slowest element that took the longest time to load (334 ms) relates to the external source Static.wixstatic.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 2.5 MB (78%)

Content Size

3.2 MB

After Optimization

716.6 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Customerfirst.org main page is 3.2 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 75% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Javascripts take 3.0 MB which makes up the majority of the site volume.

HTML Optimization

-84%

Potential reduce by 99.8 kB

  • Original 118.2 kB
  • After minification 118.0 kB
  • After compression 18.3 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 99.8 kB or 84% of the original size.

Image Optimization

-17%

Potential reduce by 2.8 kB

  • Original 16.5 kB
  • After minification 13.6 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Customer First needs image optimization as it can save up to 2.8 kB or 17% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-78%

Potential reduce by 2.3 MB

  • Original 3.0 MB
  • After minification 2.9 MB
  • After compression 672.5 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 2.3 MB or 78% of the original size.

CSS Optimization

-80%

Potential reduce by 47.2 kB

  • Original 59.3 kB
  • After minification 56.2 kB
  • After compression 12.1 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Customerfirst.org needs all CSS files to be minified and compressed as it can save up to 47.2 kB or 80% of the original size.

Requests Breakdown

Number of requests can be reduced by 45 (73%)

Requests Now

62

After Optimization

17

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 62 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customer First. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 33 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

www.customerfirst.org

www.customerfirst.org

189 ms

bt

bt

90 ms

require.min.js

require.min.js

48 ms

main-r.min.js

main-r.min.js

68 ms

viewer.css

viewer.css

46 ms

dynamicmodel

dynamicmodel

60 ms

dcc65a_5a9b89d72bf5701beb72731cdbc4c9de_605.json.z

dcc65a_5a9b89d72bf5701beb72731cdbc4c9de_605.json.z

46 ms

dcc65a_60e70ec586879c06ec16a773f75f2416_605.json.z

dcc65a_60e70ec586879c06ec16a773f75f2416_605.json.z

57 ms

ugc-viewer

ugc-viewer

50 ms

bt

bt

80 ms

skins.min.js

skins.min.js

239 ms

components.min.js

components.min.js

98 ms

utils.min.js

utils.min.js

234 ms

core.min.js

core.min.js

178 ms

react-with-addons.min.js

react-with-addons.min.js

132 ms

lodash.min.js

lodash.min.js

58 ms

TweenMax.min.js

TweenMax.min.js

131 ms

layout.min.js

layout.min.js

178 ms

tpa.min.js

tpa.min.js

179 ms

fonts.min.js

fonts.min.js

131 ms

animations.min.js

animations.min.js

178 ms

swfobject.min.js

swfobject.min.js

176 ms

mousetrap.min.js

mousetrap.min.js

176 ms

tweenEngine.min.js

tweenEngine.min.js

178 ms

DrawSVGPlugin.min.js

DrawSVGPlugin.min.js

180 ms

react-dom.min.js

react-dom.min.js

176 ms

ScrollToPlugin.min.js

ScrollToPlugin.min.js

176 ms

widgets.min.js

widgets.min.js

175 ms

experiment.js

experiment.js

175 ms

render.min.js

render.min.js

175 ms

wixappsCore.min.js

wixappsCore.min.js

226 ms

wixappsClassics.min.js

wixappsClassics.min.js

224 ms

wixappsBuilder.min.js

wixappsBuilder.min.js

223 ms

zepto.min.js

zepto.min.js

173 ms

color.min.js

color.min.js

220 ms

react-dom-server.min.js

react-dom-server.min.js

105 ms

bt

bt

178 ms

bt

bt

268 ms

latin.css

latin.css

259 ms

dc.js

dc.js

266 ms

dcc65a_4a6794664f489af99cd351f773b829eb.png

dcc65a_4a6794664f489af99cd351f773b829eb.png

182 ms

widget

widget

146 ms

dcc65a_1e33e115813a7099e79377f0a7828a70.png

dcc65a_1e33e115813a7099e79377f0a7828a70.png

63 ms

dcc65a_ebc3cbacf5c8ae63dec9c57d9983c2d6.png

dcc65a_ebc3cbacf5c8ae63dec9c57d9983c2d6.png

64 ms

dcc65a_48706f37f7776675330248d81f2cf480.png

dcc65a_48706f37f7776675330248d81f2cf480.png

86 ms

dcc65a_10a3b97f39b52d39e1bc7bdf3c5879ea.png

dcc65a_10a3b97f39b52d39e1bc7bdf3c5879ea.png

334 ms

dcc65a_1391da85dbbd15b3398f0e0ad4be3dd9.png

dcc65a_1391da85dbbd15b3398f0e0ad4be3dd9.png

76 ms

dcc65a_0728691f77daf5a5a859983c352986ce.png

dcc65a_0728691f77daf5a5a859983c352986ce.png

76 ms

5fdd75b6bf3b2b895288a63773da7efa.wix_mp

5fdd75b6bf3b2b895288a63773da7efa.wix_mp

76 ms

bt

bt

62 ms

bt

bt

62 ms

bt

bt

127 ms

__utm.gif

__utm.gif

22 ms

fontFace.css

fontFace.css

23 ms

main.css

main.css

24 ms

Wix.js

Wix.js

94 ms

modules.js

modules.js

28 ms

widget.js

widget.js

22 ms

20323430-24f4-4767-9d4d-060d1e89758a.woff

20323430-24f4-4767-9d4d-060d1e89758a.woff

27 ms

ae844b11-5158-4caf-90b4-7ace49ac3440.woff

ae844b11-5158-4caf-90b4-7ace49ac3440.woff

17 ms

d3bbaa1b-d5e3-431f-93a7-9cea63601bb6.woff

d3bbaa1b-d5e3-431f-93a7-9cea63601bb6.woff

70 ms

opensans-regular-webfont.woff

opensans-regular-webfont.woff

28 ms

opensans-bold-webfont.woff

opensans-bold-webfont.woff

28 ms

icon-widget-large.svg

icon-widget-large.svg

14 ms

messages_en.json

messages_en.json

49 ms

_Incapsula_Resource

_Incapsula_Resource

12 ms

_Incapsula_Resource

_Incapsula_Resource

1 ms

ugc-viewer

ugc-viewer

39 ms

Accessibility Review

customerfirst.org accessibility score

85

Accessibility Issues

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Buttons do not have an accessible name

High

Links do not have a discernible name

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Best Practices

customerfirst.org best practices score

92

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Page has valid source maps

SEO Factors

customerfirst.org SEO score

96

Search Engine Optimization Advices

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customerfirst.org can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Customerfirst.org main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

customerfirst.org

Open Graph data is detected on the main page of Customer First. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: