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freshchat.io screenshot

Report Summary

  • 43

    Performance

    Renders faster than
    62% of other websites

  • 98

    Accessibility

    Visual factors better than
    that of 94% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 93

    SEO

    Google-friendlier than
    83% of websites

freshchat.io

Freshchat: Live Chat & AI Bots for Customer Messaging | Freshworks

Page Load Speed

2.9 sec in total

First Response

22 ms

Resources Loaded

1.7 sec

Page Rendered

1.2 sec

freshchat.io screenshot

About Website

Visit freshchat.io now to see the best up-to-date Freshchat content for India and also check out these interesting facts you probably never knew about freshchat.io

Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsAPP, SMS and more!)

Visit freshchat.io

Key Findings

We analyzed Freshchat.io page load time and found that the first response time was 22 ms and then it took 2.9 sec to load all DOM resources and completely render a web page. This is a poor result, as 55% of websites can load faster.

Performance Metrics

freshchat.io performance score

43

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value2.4 s

71/100

10%

LCP (Largest Contentful Paint)

Value2.8 s

82/100

25%

SI (Speed Index)

Value11.4 s

5/100

10%

TBT (Total Blocking Time)

Value10,820 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.047

99/100

15%

TTI (Time to Interactive)

Value29.0 s

0/100

10%

Network Requests Diagram

freshchat.io

22 ms

161 ms

polyfills-c67a75d1b6f99dc8.js

151 ms

webpack-915604806c02f8ff.js

175 ms

framework-7751730b10fa0f74.js

183 ms

Our browser made a total of 35 requests to load all elements on the main page. We found that 3% of them (1 request) were addressed to the original Freshchat.io, 54% (19 requests) were made to Freshworks.com and 26% (9 requests) were made to Cdn-ukwest.onetrust.com. The less responsive or slowest element that took the longest time to load (1.4 sec) relates to the external source Dam.freshworks.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 458.5 kB (50%)

Content Size

909.1 kB

After Optimization

450.6 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Freshchat.io main page is 909.1 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 65% of websites need less resources to load. HTML takes 528.0 kB which makes up the majority of the site volume.

HTML Optimization

-87%

Potential reduce by 458.4 kB

  • Original 528.0 kB
  • After minification 527.8 kB
  • After compression 69.6 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 458.4 kB or 87% of the original size.

Image Optimization

-1%

Potential reduce by 39 B

  • Original 6.3 kB
  • After minification 6.2 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Freshchat images are well optimized though.

JavaScript Optimization

-0%

Potential reduce by 97 B

  • Original 371.1 kB
  • After minification 371.1 kB
  • After compression 371.0 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. This website has mostly compressed JavaScripts.

CSS Optimization

-0%

Potential reduce by 0 B

  • Original 3.7 kB
  • After minification 3.7 kB
  • After compression 3.7 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Freshchat.io has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 16 (59%)

Requests Now

27

After Optimization

11

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 27 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Freshchat. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 17 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

freshchat.io

freshchat.io

22 ms

161 ms

polyfills-c67a75d1b6f99dc8.js

polyfills-c67a75d1b6f99dc8.js

151 ms

webpack-915604806c02f8ff.js

webpack-915604806c02f8ff.js

175 ms

framework-7751730b10fa0f74.js

framework-7751730b10fa0f74.js

183 ms

main-220db4dea5af5d87.js

main-220db4dea5af5d87.js

190 ms

_app-edf6a8b0e58744e9.js

_app-edf6a8b0e58744e9.js

223 ms

fec483df-c8cf40203e53dd6e.js

fec483df-c8cf40203e53dd6e.js

223 ms

421-7e33fd3d6a31b8bd.js

421-7e33fd3d6a31b8bd.js

231 ms

893-f185debb90b4908c.js

893-f185debb90b4908c.js

234 ms

%5B%5B...slug%5D%5D-31bc5a3af1e6c174.js

%5B%5B...slug%5D%5D-31bc5a3af1e6c174.js

372 ms

_buildManifest.js

_buildManifest.js

371 ms

_ssgManifest.js

_ssgManifest.js

372 ms

headerLogoDark.webp

headerLogoDark.webp

218 ms

235 ms

Freshchat-hero-screenshot.webp

Freshchat-hero-screenshot.webp

1367 ms

rainbow_line.png

rainbow_line.png

236 ms

otSDKStub.js

otSDKStub.js

206 ms

freshworks.js

freshworks.js

206 ms

E-v1.js

E-v1.js

205 ms

v30-500.woff

v30-500.woff

17 ms

v30-400.woff

v30-400.woff

16 ms

v30-300.woff

v30-300.woff

16 ms

v30-100.woff

v30-100.woff

9 ms

v30-700.woff

v30-700.woff

16 ms

v30-900.woff

v30-900.woff

15 ms

2a76c653-4097-454f-9172-b4ab95061efd.json

2a76c653-4097-454f-9172-b4ab95061efd.json

52 ms

location

location

41 ms

otBannerSdk.js

otBannerSdk.js

23 ms

en.json

en.json

49 ms

otFlat.json

otFlat.json

27 ms

otPcTab.json

otPcTab.json

26 ms

otCommonStyles.css

otCommonStyles.css

46 ms

ot_close.svg

ot_close.svg

66 ms

ot_company_logo.png

ot_company_logo.png

23 ms

Accessibility Review

freshchat.io accessibility score

98

Accessibility Issues

Tables and lists

These are opportunities to improve the experience of reading tabular or list data using assistive technology, like a screen reader.

Impact

Issue

High

Lists do not contain only <li> elements and script supporting elements (<script> and <template>).

Best Practices

freshchat.io best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

freshchat.io SEO score

93

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Freshchat.io can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Freshchat.io main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

freshchat.io

Open Graph data is detected on the main page of Freshchat. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: