Report Summary

  • 50

    Performance

    Renders faster than
    68% of other websites

  • 81

    Accessibility

    Visual factors better than
    that of 52% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    56% of websites

  • 100

    SEO

    Google-friendlier than
    95% of websites

docs.helpscout.net

Help Scout Support

Page Load Speed

895 ms in total

First Response

141 ms

Resources Loaded

639 ms

Page Rendered

115 ms

docs.helpscout.net screenshot

About Website

Click here to check amazing Docs Help Scout content for United States. Otherwise, check out these important facts you probably never knew about docs.helpscout.net

Frequently asked questions and support documentation for Help Scout

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Key Findings

We analyzed Docs.helpscout.net page load time and found that the first response time was 141 ms and then it took 754 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 15% of websites can load faster.

Performance Metrics

docs.helpscout.net performance score

50

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.8 s

11/100

10%

LCP (Largest Contentful Paint)

Value8.4 s

2/100

25%

SI (Speed Index)

Value5.7 s

51/100

10%

TBT (Total Blocking Time)

Value260 ms

83/100

30%

CLS (Cumulative Layout Shift)

Value0.001

100/100

15%

TTI (Time to Interactive)

Value9.5 s

30/100

10%

Network Requests Diagram

docs.helpscout.net

141 ms

launch-1456833353233.css

38 ms

hs-docs-styles.css

55 ms

fonts.css

278 ms

app3.min.js

48 ms

Our browser made a total of 21 requests to load all elements on the main page. We found that 5% of them (1 request) were addressed to the original Docs.helpscout.net, 48% (10 requests) were made to and 10% (2 requests) were made to D25gbwvd82b2e5.cloudfront.net. The less responsive or slowest element that took the longest time to load (278 ms) relates to the external source Cloud.typography.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 52.4 kB (62%)

Content Size

84.8 kB

After Optimization

32.4 kB

In fact, the total size of Docs.helpscout.net main page is 84.8 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 25% of websites need less resources to load. Javascripts take 52.9 kB which makes up the majority of the site volume.

HTML Optimization

-81%

Potential reduce by 14.3 kB

  • Original 17.7 kB
  • After minification 10.8 kB
  • After compression 3.4 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 6.9 kB, which is 39% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 14.3 kB or 81% of the original size.

Image Optimization

-6%

Potential reduce by 420 B

  • Original 6.6 kB
  • After minification 6.2 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Docs Help Scout images are well optimized though.

JavaScript Optimization

-60%

Potential reduce by 32.0 kB

  • Original 52.9 kB
  • After minification 52.9 kB
  • After compression 20.9 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 32.0 kB or 60% of the original size.

CSS Optimization

-76%

Potential reduce by 5.8 kB

  • Original 7.6 kB
  • After minification 6.0 kB
  • After compression 1.8 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Docs.helpscout.net needs all CSS files to be minified and compressed as it can save up to 5.8 kB or 76% of the original size.

Requests Breakdown

We found no issues to fix!

Requests Now

7

After Optimization

7

The browser has sent 7 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Docs Help Scout. According to our analytics all requests are already optimized.

Accessibility Review

docs.helpscout.net accessibility score

81

Accessibility Issues

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Buttons do not have an accessible name

Internationalization and localization

These are opportunities to improve the interpretation of your content by users in different locales.

Impact

Issue

High

<html> element does not have a [lang] attribute

Best practices

These items highlight common accessibility best practices.

Impact

Issue

High

[user-scalable="no"] is used in the <meta name="viewport"> element or the [maximum-scale] attribute is less than 5.

Best Practices

docs.helpscout.net best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

SEO Factors

docs.helpscout.net SEO score

100

Search Engine Optimization Advices

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Docs.helpscout.net can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Docs.helpscout.net main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

Open Graph description is not detected on the main page of Docs Help Scout. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: