Tools & Wizards About Us
helpline.de screenshot

Report Summary

  • 16

    Performance

    Renders faster than
    30% of other websites

  • 92

    Accessibility

    Visual factors better than
    that of 78% of websites

  • 0

    Best Practices

  • 92

    SEO

    Google-friendlier than
    74% of websites

helpline.de

ITSM Software | Serviceware

Page Load Speed

5.4 sec in total

First Response

408 ms

Resources Loaded

4 sec

Page Rendered

930 ms

helpline.de screenshot

About Website

Visit helpline.de now to see the best up-to-date Helpline content and also check out these interesting facts you probably never knew about helpline.de

Lösen Sie die reine Ticketverwaltung ab: Software für IT Management Service für mehr Produktivität im ITSM und weniger Risko. Mehr erfahren ►

Visit helpline.de

Key Findings

We analyzed Helpline.de page load time and found that the first response time was 408 ms and then it took 5 sec to load all DOM resources and completely render a web page. This is a poor result, as 75% of websites can load faster.

Performance Metrics

helpline.de performance score

16

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value13.4 s

0/100

10%

LCP (Largest Contentful Paint)

Value20.3 s

0/100

25%

SI (Speed Index)

Value13.7 s

2/100

10%

TBT (Total Blocking Time)

Value3,530 ms

1/100

30%

CLS (Cumulative Layout Shift)

Value0.01

100/100

15%

TTI (Time to Interactive)

Value26.4 s

0/100

10%

Network Requests Diagram

helpline.de

408 ms

helpline.de

460 ms

itsm

438 ms

slick.css

210 ms

slick-theme.css

300 ms

Our browser made a total of 93 requests to load all elements on the main page. We found that 2% of them (2 requests) were addressed to the original Helpline.de, 82% (76 requests) were made to Serviceware-se.com and 5% (5 requests) were made to Youtube.com. The less responsive or slowest element that took the longest time to load (1.1 sec) relates to the external source Serviceware-se.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 154.1 kB (12%)

Content Size

1.3 MB

After Optimization

1.1 MB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Helpline.de main page is 1.3 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. Only a small number of websites need less resources to load. Images take 660.5 kB which makes up the majority of the site volume.

HTML Optimization

-85%

Potential reduce by 126.5 kB

  • Original 149.3 kB
  • After minification 101.4 kB
  • After compression 22.9 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 47.9 kB, which is 32% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 126.5 kB or 85% of the original size.

Image Optimization

-4%

Potential reduce by 25.1 kB

  • Original 660.5 kB
  • After minification 635.4 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Helpline images are well optimized though.

JavaScript Optimization

-1%

Potential reduce by 2.6 kB

  • Original 423.0 kB
  • After minification 423.0 kB
  • After compression 420.4 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. This website has mostly compressed JavaScripts.

CSS Optimization

-0%

Potential reduce by 0 B

  • Original 59.5 kB
  • After minification 59.5 kB
  • After compression 59.5 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Helpline.de has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 54 (69%)

Requests Now

78

After Optimization

24

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 78 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Helpline. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 29 to 1 for JavaScripts and from 22 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

helpline.de

helpline.de

408 ms

helpline.de

helpline.de

460 ms

itsm

itsm

438 ms

slick.css

slick.css

210 ms

slick-theme.css

slick-theme.css

300 ms

slick-lightbox.css

slick-lightbox.css

313 ms

photoswipe.css

photoswipe.css

313 ms

993cea6fd36ba1c1d755cc88cd2789f8.css

993cea6fd36ba1c1d755cc88cd2789f8.css

320 ms

51b82df3348f52959ace4b928b5aeff6.css

51b82df3348f52959ace4b928b5aeff6.css

315 ms

2c1d988d78726cbdbbebe20925490863.css

2c1d988d78726cbdbbebe20925490863.css

324 ms

c1a6ae81e4c09eb35f12155cce63b3be.css

c1a6ae81e4c09eb35f12155cce63b3be.css

402 ms

496b6fbd308df00792d8a1f0360f5cf3.css

496b6fbd308df00792d8a1f0360f5cf3.css

426 ms

2da4000f05e6028f0a6267f8243fcf07.css

2da4000f05e6028f0a6267f8243fcf07.css

423 ms

9edacbb320737e5e2c952f9ab1da0d9f.css

9edacbb320737e5e2c952f9ab1da0d9f.css

427 ms

b0f83f9230466d9a0031705dd53d7638.css

b0f83f9230466d9a0031705dd53d7638.css

436 ms

3e4c25c8cd6ac53c62f7d21a9fbeea34.css

3e4c25c8cd6ac53c62f7d21a9fbeea34.css

437 ms

Basic.css

Basic.css

505 ms

shariff.min.css

shariff.min.css

535 ms

custom-new-s.css

custom-new-s.css

657 ms

newnav-s.css

newnav-s.css

541 ms

partners.css

partners.css

557 ms

Main.min.css

Main.min.css

550 ms

jquery.min.js

jquery.min.js

709 ms

jquery-3.4.1.min.js

jquery-3.4.1.min.js

756 ms

popper.min.js

popper.min.js

656 ms

bootstrap.min.js

bootstrap.min.js

669 ms

all.min.js

all.min.js

1106 ms

swiper.min.js

swiper.min.js

881 ms

owl.carousel.min.js

owl.carousel.min.js

759 ms

js-offcanvas.pkgd.min.js

js-offcanvas.pkgd.min.js

781 ms

wow.min.js

wow.min.js

815 ms

custom.js

custom.js

861 ms

new-custom.js

new-custom.js

872 ms

custom2.js

custom2.js

893 ms

slick.min.js

slick.min.js

925 ms

slick-lightbox.js

slick-lightbox.js

975 ms

shariff.min.js

shariff.min.js

986 ms

loader.js

loader.js

20 ms

uc-block.bundle.js

uc-block.bundle.js

21 ms

cs_seo.ga.js

cs_seo.ga.js

894 ms

Form.min.js

Form.min.js

924 ms

Validation.min.js

Validation.min.js

830 ms

Femanager.min.js

Femanager.min.js

786 ms

cfd16b174d7f7b046e20adbc2e0a1094.js

cfd16b174d7f7b046e20adbc2e0a1094.js

784 ms

swiper.min.css

swiper.min.css

452 ms

animate.min.css

animate.min.css

475 ms

matomo.js

matomo.js

803 ms

serviceware-logo-mobile.svg

serviceware-logo-mobile.svg

133 ms

search.svg

search.svg

134 ms

DE.svg

DE.svg

130 ms

EN.svg

EN.svg

136 ms

itsm-header.jpg

itsm-header.jpg

517 ms

sw-icons-robot-ai.png

sw-icons-robot-ai.png

138 ms

web-icons-checkmark-button.svg

web-icons-checkmark-button.svg

513 ms

web-icons-workflow.svg

web-icons-workflow.svg

511 ms

serviceware-signet-white.svg

serviceware-signet-white.svg

510 ms

cookie.png

cookie.png

514 ms

ai-initiative-icon.png

ai-initiative-icon.png

512 ms

bild-3.jpg

bild-3.jpg

514 ms

logo-dfs-deutsche-flugsicherung.png

logo-dfs-deutsche-flugsicherung.png

517 ms

deutsche-fertighaus-dfh-logo.png

deutsche-fertighaus-dfh-logo.png

515 ms

lbs-bausparkasse-der-sparkassen-logo-300.png

lbs-bausparkasse-der-sparkassen-logo-300.png

514 ms

Pink-Verify-2023.jpg

Pink-Verify-2023.jpg

560 ms

serview-certified-tool-serviceware.png

serview-certified-tool-serviceware.png

548 ms

spacer_1px.png

spacer_1px.png

546 ms

serviceware-logo-white.svg

serviceware-logo-white.svg

545 ms

Serviceware-SE-Linkedin-Badge-Light.png

Serviceware-SE-Linkedin-Badge-Light.png

546 ms

bundle.js

bundle.js

27 ms

OgbXi9kk6vE

OgbXi9kk6vE

150 ms

shape-1.svg

shape-1.svg

514 ms

shard-right-3-4.svg

shard-right-3-4.svg

650 ms

sourcesanspro-regular-webfont.woff

sourcesanspro-regular-webfont.woff

644 ms

sourcesanspro-semibold-webfont.woff

sourcesanspro-semibold-webfont.woff

644 ms

sourcesanspro-light-webfont.woff

sourcesanspro-light-webfont.woff

641 ms

sourcesanspro-extralight-webfont.woff

sourcesanspro-extralight-webfont.woff

644 ms

sourcesanspro-bold-webfont.woff

sourcesanspro-bold-webfont.woff

644 ms

sourcesanspro-black-webfont.woff

sourcesanspro-black-webfont.woff

757 ms

sourcesanspro-it-webfont.woff

sourcesanspro-it-webfont.woff

699 ms

sourcesanspro-semiboldit-webfont.woff

sourcesanspro-semiboldit-webfont.woff

699 ms

sourcesanspro-lightit-webfont.woff

sourcesanspro-lightit-webfont.woff

698 ms

sourcesanspro-extralightit-webfont.woff

sourcesanspro-extralightit-webfont.woff

699 ms

sourcesanspro-boldit-webfont.woff

sourcesanspro-boldit-webfont.woff

697 ms

sourcesanspro-blackit-webfont.woff

sourcesanspro-blackit-webfont.woff

783 ms

www-player.css

www-player.css

9 ms

www-embed-player.js

www-embed-player.js

36 ms

base.js

base.js

61 ms

ad_status.js

ad_status.js

184 ms

TgA1R5fHpgp0V7MoYlxEioRskE25dnUngoaAqdpb5XM.js

TgA1R5fHpgp0V7MoYlxEioRskE25dnUngoaAqdpb5XM.js

128 ms

embed.js

embed.js

50 ms

id

id

26 ms

Create

Create

100 ms

matomo.php

matomo.php

135 ms

GenerateIT

GenerateIT

48 ms

Accessibility Review

helpline.de accessibility score

92

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

<frame> or <iframe> elements do not have a title

High

Links do not have a discernible name

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

SEO Factors

helpline.de SEO score

92

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    DE

  • Language Claimed

    DE

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Helpline.de can be misinterpreted by Google and other search engines. Our service has detected that German is used on the page, and it matches the claimed language. Our system also found out that Helpline.de main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

helpline.de

Open Graph description is not detected on the main page of Helpline. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: