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help.next.co.uk screenshot

Report Summary

  • 34

    Performance

    Renders faster than
    54% of other websites

  • 86

    Accessibility

    Visual factors better than
    that of 61% of websites

  • 67

    Best Practices

    More advanced features
    available than in
    24% of websites

  • 79

    SEO

    Google-friendlier than
    40% of websites

help.next.co.uk

Next Help Information | Next Online Live Chat | Next

Page Load Speed

2.1 sec in total

First Response

215 ms

Resources Loaded

1.6 sec

Page Rendered

269 ms

help.next.co.uk screenshot

About Website

Click here to check amazing Help Next content for United Kingdom. Otherwise, check out these important facts you probably never knew about help.next.co.uk

Next Online Help - here you'll be able to search our help pages, find quick help links and start a live chat.

Visit help.next.co.uk

Key Findings

We analyzed Help.next.co.uk page load time and found that the first response time was 215 ms and then it took 1.9 sec to load all DOM resources and completely render a web page. This is quite a good result, as only 40% of websites can load faster.

Performance Metrics

help.next.co.uk performance score

34

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.4 s

17/100

10%

LCP (Largest Contentful Paint)

Value9.8 s

0/100

25%

SI (Speed Index)

Value6.5 s

38/100

10%

TBT (Total Blocking Time)

Value810 ms

36/100

30%

CLS (Cumulative Layout Shift)

Value0.054

98/100

15%

TTI (Time to Interactive)

Value9.3 s

31/100

10%

Network Requests Diagram

en-gb

215 ms

application-dabd91632e59b822715fbd3d678bb2b8.css

87 ms

style.css

79 ms

jquery-3.6.0.min.js

56 ms

loadWatsonAssistantChat.js

67 ms

Our browser made a total of 46 requests to load all elements on the main page. We found that 0% of them (0 request) were addressed to the original Help.next.co.uk, 9% (4 requests) were made to Static.zdassets.com and 4% (2 requests) were made to Zendesk.next.co.uk. The less responsive or slowest element that took the longest time to load (215 ms) relates to the external source Zendesk.next.co.uk.

Page Optimization Overview & Recommendations

Page size can be reduced by 513.6 kB (39%)

Content Size

1.3 MB

After Optimization

820.0 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Help.next.co.uk main page is 1.3 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 55% of websites need less resources to load. Javascripts take 701.7 kB which makes up the majority of the site volume.

HTML Optimization

-83%

Potential reduce by 70.9 kB

  • Original 85.2 kB
  • After minification 63.1 kB
  • After compression 14.3 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 22.1 kB, which is 26% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 70.9 kB or 83% of the original size.

Image Optimization

-29%

Potential reduce by 155.6 kB

  • Original 538.5 kB
  • After minification 382.9 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Help Next needs image optimization as it can save up to 155.6 kB or 29% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-41%

Potential reduce by 287.1 kB

  • Original 701.7 kB
  • After minification 701.7 kB
  • After compression 414.6 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 287.1 kB or 41% of the original size.

CSS Optimization

-0%

Potential reduce by 0 B

  • Original 8.2 kB
  • After minification 8.2 kB
  • After compression 8.2 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Help.next.co.uk has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 27 (64%)

Requests Now

42

After Optimization

15

  • Images
  • JavaScript
  • CSS

The browser has sent 42 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Help Next. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 10 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

en-gb

en-gb

215 ms

application-dabd91632e59b822715fbd3d678bb2b8.css

application-dabd91632e59b822715fbd3d678bb2b8.css

87 ms

style.css

style.css

79 ms

jquery-3.6.0.min.js

jquery-3.6.0.min.js

56 ms

loadWatsonAssistantChat.js

loadWatsonAssistantChat.js

67 ms

servicedesk.bundle2.js

servicedesk.bundle2.js

73 ms

en-gb.de9b6b3ad079704226c7.js

en-gb.de9b6b3ad079704226c7.js

167 ms

without_iframe.js

without_iframe.js

166 ms

hc_enduser-4b301eafce17e1dbc921dc33f82e892e.js

hc_enduser-4b301eafce17e1dbc921dc33f82e892e.js

173 ms

script.js

script.js

164 ms

gtm.js

gtm.js

141 ms

e80a1f9947f0dfe65f09a27e49a564540453a710.png

e80a1f9947f0dfe65f09a27e49a564540453a710.png

94 ms

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54 ms

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49 ms

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42 ms

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52 ms

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47 ms

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47 ms

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58 ms

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162 ms

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61 ms

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65 ms

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70 ms

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84 ms

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84 ms

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160 ms

a78dcfd8eba00fe8401641d80f4d5e2f6ca721d7.png

a78dcfd8eba00fe8401641d80f4d5e2f6ca721d7.png

83 ms

c3b1da2c11e52bb098029ca1a91bb238a1e836f0.png

c3b1da2c11e52bb098029ca1a91bb238a1e836f0.png

161 ms

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0b04c89cf5b018b3d57404f356abc294b7773885.png

162 ms

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17c1017c49f58968ae35211e37e3e2f79b44315c.png

163 ms

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5b33753b4c7573046c8e847c2310244fb76b6a61.png

163 ms

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cd817aebd809aaf7c28ae3b23143e593e2b2b4a8.png

163 ms

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936d49cb673ee0ffd63544cf0d3ba13defb08783.png

163 ms

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165 ms

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698995501c34473a44fbf5f90a5fbdafa5e2a3d8.png

164 ms

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189bc3d449e428daa2b6d7df3081d16db64ad10d.png

165 ms

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166 ms

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f6faa2f031b9898637c0a087bdfdbe7c7493e8fc.png

167 ms

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fad746d9ff2612a2b30042ce0c6f9d404d738423.png

166 ms

f8cae45fb120560d58c03262328e05fc51afdea1.png

f8cae45fb120560d58c03262328e05fc51afdea1.png

168 ms

host-without-iframe.js

host-without-iframe.js

27 ms

667aeedbc5ec261caa8c9bf32d95c4c417e0889e.woff

667aeedbc5ec261caa8c9bf32d95c4c417e0889e.woff

166 ms

main.js

main.js

8 ms

analytics.js

analytics.js

29 ms

cca3886f3a70e5526e9cb2a76af4d73ff0b48339.woff

cca3886f3a70e5526e9cb2a76af4d73ff0b48339.woff

36 ms

collect

collect

10 ms

Accessibility Review

help.next.co.uk accessibility score

86

Accessibility Issues

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

High

Some elements have a [tabindex] value greater than 0

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

High

Links do not have a discernible name

Best Practices

help.next.co.uk best practices score

67

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Displays images with incorrect aspect ratio

High

Serves images with low resolution

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

help.next.co.uk SEO score

79

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Help.next.co.uk can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Help.next.co.uk main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

help.next.co.uk

Open Graph description is not detected on the main page of Help Next. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: