Tools & Wizards About Us
the-art-of-customer-service.podigee.io screenshot

Report Summary

  • 29

    Performance

    Renders faster than
    49% of other websites

  • 91

    Accessibility

    Visual factors better than
    that of 76% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 97

    SEO

    Google-friendlier than
    91% of websites

the-art-of-customer-service.podigee.io

The Art of Customer Service // by Solvemate. - Podcast

Page Load Speed

7.6 sec in total

First Response

283 ms

Resources Loaded

2.6 sec

Page Rendered

4.8 sec

the-art-of-customer-service.podigee.io screenshot

About Website

Visit the-art-of-customer-service.podigee.io now to see the best up-to-date The Art Of Customer Service Podigee content for Germany and also check out these interesting facts you probably never knew about the-art-of-customer-service.podigee.io

You’re being connected… Hello, how can we help you? For top notch customer service insights and advice, just click the play button of “The Art of Customer Service”. Erik Pfannmöller and his guests cov...

Visit the-art-of-customer-service.podigee.io

Key Findings

We analyzed The-art-of-customer-service.podigee.io page load time and found that the first response time was 283 ms and then it took 7.4 sec to load all DOM resources and completely render a web page. This is a poor result, as 85% of websites can load faster.

Performance Metrics

the-art-of-customer-service.podigee.io performance score

29

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.6 s

33/100

10%

LCP (Largest Contentful Paint)

Value3.6 s

61/100

25%

SI (Speed Index)

Value7.8 s

24/100

10%

TBT (Total Blocking Time)

Value4,840 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.305

38/100

15%

TTI (Time to Interactive)

Value11.3 s

19/100

10%

Network Requests Diagram

the-art-of-customer-service.podigee.io

283 ms

the-art-of-customer-service.podigee.io

936 ms

fontawesome-79b071079a9f9336c78392da937176c7272c220543c5a2e357756943d12c6fdc.css

106 ms

blog-4200518296263c7f8c37c2f66e67e5a80228feec92967097408f83063d7e3d72.css

205 ms

application.css

367 ms

Our browser made a total of 12 requests to load all elements on the main page. We found that 67% of them (8 requests) were addressed to the original The-art-of-customer-service.podigee.io, 33% (4 requests) were made to Player.podigee-cdn.net. The less responsive or slowest element that took the longest time to load (936 ms) belongs to the original domain The-art-of-customer-service.podigee.io.

Page Optimization Overview & Recommendations

Page size can be reduced by 64.4 kB (74%)

Content Size

87.6 kB

After Optimization

23.2 kB

  • HTML
  • Images
  • CSS

In fact, the total size of The-art-of-customer-service.podigee.io main page is 87.6 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 30% of websites need less resources to load. HTML takes 74.4 kB which makes up the majority of the site volume.

HTML Optimization

-84%

Potential reduce by 62.3 kB

  • Original 74.4 kB
  • After minification 72.7 kB
  • After compression 12.1 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 62.3 kB or 84% of the original size.

Image Optimization

-41%

Potential reduce by 943 B

  • Original 2.3 kB
  • After minification 1.4 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, The Art Of Customer Service Podigee needs image optimization as it can save up to 943 B or 41% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

CSS Optimization

-11%

Potential reduce by 1.2 kB

  • Original 10.9 kB
  • After minification 10.9 kB
  • After compression 9.7 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. The-art-of-customer-service.podigee.io needs all CSS files to be minified and compressed as it can save up to 1.2 kB or 11% of the original size.

Requests Breakdown

Number of requests can be reduced by 3 (33%)

Requests Now

9

After Optimization

6

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 9 CSS, Javascripts, AJAX and image requests in order to completely render the main page of The Art Of Customer Service Podigee. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

the-art-of-customer-service.podigee.io

the-art-of-customer-service.podigee.io

283 ms

the-art-of-customer-service.podigee.io

the-art-of-customer-service.podigee.io

936 ms

fontawesome-79b071079a9f9336c78392da937176c7272c220543c5a2e357756943d12c6fdc.css

fontawesome-79b071079a9f9336c78392da937176c7272c220543c5a2e357756943d12c6fdc.css

106 ms

blog-4200518296263c7f8c37c2f66e67e5a80228feec92967097408f83063d7e3d72.css

blog-4200518296263c7f8c37c2f66e67e5a80228feec92967097408f83063d7e3d72.css

205 ms

application.css

application.css

367 ms

application-3ff709de6e0e2caa44e9308f4a6ed0debad88f1aea1ccd9c069b20157c8189d1.js

application-3ff709de6e0e2caa44e9308f4a6ed0debad88f1aea1ccd9c069b20157c8189d1.js

591 ms

podigee-podcast-player-direct.js

podigee-podcast-player-direct.js

789 ms

app.js

app.js

727 ms

blog-default-header-7aebb01e12c5b0cefd13c953de7cbe5f46372f54a050359b5601e2f2d62447e6.png

blog-default-header-7aebb01e12c5b0cefd13c953de7cbe5f46372f54a050359b5601e2f2d62447e6.png

181 ms

fontawesome-webfont-24ad108c37b0438a59e7ff1927a6f8fad48e96b8342ccf1ce3d76be9e79bfa16.woff

fontawesome-webfont-24ad108c37b0438a59e7ff1927a6f8fad48e96b8342ccf1ce3d76be9e79bfa16.woff

315 ms

app.css

app.css

106 ms

button.html

button.html

147 ms

Accessibility Review

the-art-of-customer-service.podigee.io accessibility score

91

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

<frame> or <iframe> elements do not have a title

High

Links do not have a discernible name

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Best Practices

the-art-of-customer-service.podigee.io best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

SEO Factors

the-art-of-customer-service.podigee.io SEO score

97

Search Engine Optimization Advices

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise The-art-of-customer-service.podigee.io can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that The-art-of-customer-service.podigee.io main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

the-art-of-customer-service.podigee.io

Open Graph data is detected on the main page of The Art Of Customer Service Podigee. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: