Tools & Wizards About Us
remedy.com screenshot

Report Summary

  • 16

    Performance

    Renders faster than
    30% of other websites

  • 74

    Accessibility

    Visual factors better than
    that of 40% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    35% of websites

  • 77

    SEO

    Google-friendlier than
    36% of websites

remedy.com

BMC Remedy ITSM | Remedy IT Service Management - BMC Software

Page Load Speed

3.6 sec in total

First Response

58 ms

Resources Loaded

3.1 sec

Page Rendered

444 ms

remedy.com screenshot

About Website

Welcome to remedy.com homepage info - get ready to check Remedy best content right away, or after learning these important things about remedy.com

BMC Helix ITSM is the next generation of Remedy. BMC Helix ITSM delivers industry-leading, next gen service management on your choice of cloud.

Visit remedy.com

Key Findings

We analyzed Remedy.com page load time and found that the first response time was 58 ms and then it took 3.5 sec to load all DOM resources and completely render a web page. This is a poor result, as 60% of websites can load faster.

Performance Metrics

remedy.com performance score

16

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.1 s

20/100

10%

LCP (Largest Contentful Paint)

Value11.2 s

0/100

25%

SI (Speed Index)

Value10.7 s

7/100

10%

TBT (Total Blocking Time)

Value5,320 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.1

89/100

15%

TTI (Time to Interactive)

Value29.7 s

0/100

10%

Network Requests Diagram

remedy.com

58 ms

remedy-itsm.html

1136 ms

head.js

8 ms

css

34 ms

style.css

20 ms

Our browser made a total of 106 requests to load all elements on the main page. We found that 1% of them (1 request) were addressed to the original Remedy.com, 27% (29 requests) were made to Media.cms.bmc.com and 8% (9 requests) were made to Sales.liveperson.net. The less responsive or slowest element that took the longest time to load (1.1 sec) relates to the external source Bmc.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 726.4 kB (51%)

Content Size

1.4 MB

After Optimization

696.3 kB

  • HTML
  • Images
  • JavaScript

In fact, the total size of Remedy.com main page is 1.4 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 70% of websites need less resources to load. Javascripts take 740.9 kB which makes up the majority of the site volume.

HTML Optimization

-88%

Potential reduce by 168.4 kB

  • Original 191.9 kB
  • After minification 141.4 kB
  • After compression 23.5 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 50.6 kB, which is 26% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 168.4 kB or 88% of the original size.

Image Optimization

-3%

Potential reduce by 12.6 kB

  • Original 489.9 kB
  • After minification 477.2 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Remedy images are well optimized though.

JavaScript Optimization

-74%

Potential reduce by 545.4 kB

  • Original 740.9 kB
  • After minification 716.2 kB
  • After compression 195.5 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 545.4 kB or 74% of the original size.

Requests Breakdown

Number of requests can be reduced by 53 (60%)

Requests Now

88

After Optimization

35

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 88 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Remedy. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 38 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

remedy.com

remedy.com

58 ms

remedy-itsm.html

remedy-itsm.html

1136 ms

head.js

head.js

8 ms

css

css

34 ms

style.css

style.css

20 ms

satelliteLib-ad9f8faec2eb24aadf53f0a3c30c5c624b7df808.js

satelliteLib-ad9f8faec2eb24aadf53f0a3c30c5c624b7df808.js

32 ms

foot.js

foot.js

28 ms

mtagconfig.js

mtagconfig.js

26 ms

mbox-contents-11196a2829fac664bf35fcb2debe80374f15c9c1.js

mbox-contents-11196a2829fac664bf35fcb2debe80374f15c9c1.js

4 ms

s-code-contents-e003ef93bf6ab632a5cadc34dc3e35daa33428d6.js

s-code-contents-e003ef93bf6ab632a5cadc34dc3e35daa33428d6.js

6 ms

rd

rd

16 ms

target.js

target.js

13 ms

ip.json

ip.json

108 ms

id

id

26 ms

ajax

ajax

13 ms

standard

standard

15 ms

vodafoneMenuThumb.jpg

vodafoneMenuThumb.jpg

109 ms

dellThumb.jpg

dellThumb.jpg

109 ms

navLockheed.jpg

navLockheed.jpg

109 ms

remedyTestGartner.gif

remedyTestGartner.gif

108 ms

s-dea.png

s-dea.png

107 ms

RemedyScreenSmDesktop02.jpg

RemedyScreenSmDesktop02.jpg

109 ms

RemedyScreenSmPhonePort03.jpg

RemedyScreenSmPhonePort03.jpg

110 ms

RemedyScreenSmTabletLand01.jpg

RemedyScreenSmTabletLand01.jpg

112 ms

RemedyScreenSmTabletPort01.jpg

RemedyScreenSmTabletPort01.jpg

109 ms

truesight-TI-Tab-03.jpg

truesight-TI-Tab-03.jpg

107 ms

remedy-tab-03.jpg

remedy-tab-03.jpg

105 ms

truesight-TI-Tab-02.jpg

truesight-TI-Tab-02.jpg

105 ms

truesight-TI-Tab-01.jpg

truesight-TI-Tab-01.jpg

109 ms

remTrans1.gif

remTrans1.gif

107 ms

remEaton1.gif

remEaton1.gif

105 ms

remMercator1.gif

remMercator1.gif

106 ms

remCpic1.gif

remCpic1.gif

106 ms

ip.json

ip.json

97 ms

bmc_logo_header.svg

bmc_logo_header.svg

105 ms

sprite-icon-product-types.png

sprite-icon-product-types.png

80 ms

remNewBanner34.jpg

remNewBanner34.jpg

82 ms

spacer.gif

spacer.gif

81 ms

s-VideoPlay-small.png

s-VideoPlay-small.png

80 ms

bg-truesight-summary-li.png

bg-truesight-summary-li.png

80 ms

bg-true-sight-resource-downloads-li.png

bg-true-sight-resource-downloads-li.png

81 ms

icon-read.svg

icon-read.svg

103 ms

icon-watch.svg

icon-watch.svg

100 ms

icon-explore.svg

icon-explore.svg

102 ms

logo-orange-white.svg

logo-orange-white.svg

100 ms

u-WUoqrET9fUeobQW7jkRT8E0i7KZn-EPnyo3HZu7kw.woff

u-WUoqrET9fUeobQW7jkRT8E0i7KZn-EPnyo3HZu7kw.woff

201 ms

ga.js

ga.js

142 ms

activityi;src=5109118;type=lp;cat=mi_re00;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=1;num=8464118924457.58

activityi;src=5109118;type=lp;cat=mi_re00;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;ord=1;num=8464118924457.58

254 ms

activityi;src=5109118;type=lp;cat=mi_fe0;ord=1;num=5844857078045.606

activityi;src=5109118;type=lp;cat=mi_fe0;ord=1;num=5844857078045.606

249 ms

DFPAudiencePixel;retargeting_pixel=BMC_demand%20gen;ord=7867125838529.318

DFPAudiencePixel;retargeting_pixel=BMC_demand%20gen;ord=7867125838529.318

174 ms

tag.js

tag.js

134 ms

satellite-55352bfc33636200140f0500.js

satellite-55352bfc33636200140f0500.js

36 ms

icomoon2.woff

icomoon2.woff

192 ms

2731.js

2731.js

143 ms

ip.js

ip.js

132 ms

insight.min.js

insight.min.js

176 ms

satellite-566b02d264746d38ca00697b.js

satellite-566b02d264746d38ca00697b.js

125 ms

elqCfg.min.js

elqCfg.min.js

87 ms

icon1.png

icon1.png

49 ms

s3925038957502

s3925038957502

20 ms

aquant.js

aquant.js

84 ms

analytics.min.js

analytics.min.js

142 ms

13473

13473

104 ms

activity;xsp=198896;ord=1

activity;xsp=198896;ord=1

78 ms

svrGP.aspx

svrGP.aspx

181 ms

imp.gif

imp.gif

59 ms

conversion.js

conversion.js

41 ms

pixel;r=205029575;a=p-KKk6K5Y8KebNz;ezt=1;orderid=;revenue=;labels=_fp.event.Remedy%209;fpan=u;fpa=;ns=1;ce=1;cm=;je=0;sr=1024x768x32;enc=n;dst=0;et=1458465378290;tzo=-180;ref=http%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fremedy-itsm.html;url=https%3A%2F%2F5109118.fls.doubleclick.net%2Factivityi%3Bsrc%3D5109118%3Btype%3Dlp%3Bcat%3Dmi_fe0%3Bord%3D1%3Bnum%3D5844857078045.606%3F;ogl=

pixel;r=205029575;a=p-KKk6K5Y8KebNz;ezt=1;orderid=;revenue=;labels=_fp.event.Remedy%209;fpan=u;fpa=;ns=1;ce=1;cm=;je=0;sr=1024x768x32;enc=n;dst=0;et=1458465378290;tzo=-180;ref=http%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fremedy-itsm.html;url=https%3A%2F%2F5109118.fls.doubleclick.net%2Factivityi%3Bsrc%3D5109118%3Btype%3Dlp%3Bcat%3Dmi_fe0%3Bord%3D1%3Bnum%3D5844857078045.606%3F;ogl=

37 ms

imp.gif

imp.gif

37 ms

js

js

16 ms

getpixels

getpixels

29 ms

generic

generic

27 ms

generic

generic

21 ms

pixel

pixel

34 ms

pixel

pixel

37 ms

pixel

pixel

33 ms

pixel

pixel

39 ms

google

google

4 ms

google

google

16 ms

google

google

16 ms

google

google

7 ms

match

match

45 ms

generic

generic

11 ms

match

match

6 ms

match

match

5 ms

generic

generic

5 ms

deploy2.asp

deploy2.asp

210 ms

438 ms

s

s

49 ms

t.js

t.js

64 ms

u

u

58 ms

s

s

10 ms

mTag.js

mTag.js

23 ms

36 ms

55 ms

cc.aspx

cc.aspx

155 ms

l

l

39 ms

27 ms

26 ms

55 ms

78 ms

72 ms

132 ms

286 ms

MapBizoID.aspx

MapBizoID.aspx

392 ms

Blank.gif

Blank.gif

21 ms

Accessibility Review

remedy.com accessibility score

74

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

[role]s do not have all required [aria-*] attributes

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Buttons do not have an accessible name

High

Image elements do not have [alt] attributes

High

Links do not have a discernible name

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Best Practices

remedy.com best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

remedy.com SEO score

77

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

High

Document doesn't have a valid hreflang

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Remedy.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Remedy.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

remedy.com

Open Graph description is not detected on the main page of Remedy. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: