Tools & Wizards About Us
rightnow.com screenshot

Report Summary

  • 12

    Performance

    Renders faster than
    25% of other websites

  • 52

    Accessibility

    Visual factors better than
    that of 21% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    56% of websites

  • 91

    SEO

    Google-friendlier than
    71% of websites

rightnow.com

Oracle Service

Page Load Speed

4.1 sec in total

First Response

77 ms

Resources Loaded

3.8 sec

Page Rendered

238 ms

rightnow.com screenshot

About Website

Welcome to rightnow.com homepage info - get ready to check Rightnow best content for Serbia right away, or after learning these important things about rightnow.com

Deliver great customer service any way your customer chooses, balancing digital service channels with high-value, personalized, agent-driven customer support. With the right CRM service software comes...

Visit rightnow.com

Key Findings

We analyzed Rightnow.com page load time and found that the first response time was 77 ms and then it took 4 sec to load all DOM resources and completely render a web page. This is a poor result, as 65% of websites can load faster.

Performance Metrics

rightnow.com performance score

12

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.9 s

25/100

10%

LCP (Largest Contentful Paint)

Value5.5 s

18/100

25%

SI (Speed Index)

Value6.5 s

39/100

10%

TBT (Total Blocking Time)

Value6,880 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value1

2/100

15%

TTI (Time to Interactive)

Value19.0 s

3/100

10%

Network Requests Diagram

rightnow.com

77 ms

www.rightnow.com

86 ms

40 ms

index.html

63 ms

ocom-mosaic.css

27 ms

Our browser made a total of 59 requests to load all elements on the main page. We found that 3% of them (2 requests) were addressed to the original Rightnow.com, 36% (21 requests) were made to Oracle.com and 22% (13 requests) were made to Oracleimg.com. The less responsive or slowest element that took the longest time to load (1.5 sec) relates to the external source S1973398186.t.eloqua.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 451.8 kB (58%)

Content Size

773.7 kB

After Optimization

321.9 kB

  • HTML
  • Images
  • JavaScript

In fact, the total size of Rightnow.com main page is 773.7 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 65% of websites need less resources to load. Javascripts take 358.7 kB which makes up the majority of the site volume.

HTML Optimization

-82%

Potential reduce by 122.3 kB

  • Original 148.6 kB
  • After minification 140.1 kB
  • After compression 26.3 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 122.3 kB or 82% of the original size.

Image Optimization

-30%

Potential reduce by 79.6 kB

  • Original 266.3 kB
  • After minification 186.8 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Rightnow needs image optimization as it can save up to 79.6 kB or 30% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-70%

Potential reduce by 249.9 kB

  • Original 358.7 kB
  • After minification 357.4 kB
  • After compression 108.8 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 249.9 kB or 70% of the original size.

Requests Breakdown

Number of requests can be reduced by 21 (46%)

Requests Now

46

After Optimization

25

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 46 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Rightnow. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 12 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

rightnow.com

rightnow.com

77 ms

www.rightnow.com

www.rightnow.com

86 ms

40 ms

index.html

index.html

63 ms

ocom-mosaic.css

ocom-mosaic.css

27 ms

master-mosaic.css

master-mosaic.css

10 ms

jquery.js

jquery.js

21 ms

oraclelib-mosaic.js

oraclelib-mosaic.js

54 ms

notice

notice

173 ms

atgsvcs.js

atgsvcs.js

114 ms

ora_ocom.js

ora_ocom.js

120 ms

BrightcoveExperiences.js

BrightcoveExperiences.js

18 ms

ocom-base-styles.css

ocom-base-styles.css

27 ms

ip.json

ip.json

31 ms

61429-rightnow-family-header-1579015.jpg

61429-rightnow-family-header-1579015.jpg

37 ms

rightnow-whats-new-banner-1844022.gif

rightnow-whats-new-banner-1844022.gif

27 ms

2187348.jpg

2187348.jpg

19 ms

orbitz-100x75-2172602.jpg

orbitz-100x75-2172602.jpg

24 ms

im03t0-63598-rightnowwebexperience-1579017.jpg

im03t0-63598-rightnowwebexperience-1579017.jpg

18 ms

im03t0-63598-rn-socialexp-1579028.jpg

im03t0-63598-rn-socialexp-1579028.jpg

59 ms

im03t0-63598-rn-dymac-agentcludserv-1579020.jpg

im03t0-63598-rn-dymac-agentcludserv-1579020.jpg

20 ms

im03t0-opa-2098820.jpg

im03t0-opa-2098820.jpg

29 ms

im03t0-63598-rightnowengage-1579016.jpg

im03t0-63598-rightnowengage-1579016.jpg

23 ms

1583383.jpg

1583383.jpg

26 ms

email.gif

email.gif

26 ms

print_icon.gif

print_icon.gif

27 ms

u01-u06-f01-min-sprite.png

u01-u06-f01-min-sprite.png

19 ms

u03-chevron.png

u03-chevron.png

24 ms

066625.gif

066625.gif

18 ms

cn02-sprite.png

cn02-sprite.png

27 ms

c25-sprite.png

c25-sprite.png

33 ms

c25-moresprite.png

c25-moresprite.png

18 ms

ct01-tabs-bg.png

ct01-tabs-bg.png

21 ms

ct01-bg.png

ct01-bg.png

21 ms

list-icons.png

list-icons.png

23 ms

s09-operator1-1592223.png

s09-operator1-1592223.png

16 ms

s09-sprite.png

s09-sprite.png

13 ms

ora_code_ocom.js

ora_code_ocom.js

203 ms

ora_code.js

ora_code.js

14 ms

ubertags.js

ubertags.js

74 ms

bk-coretag.js

bk-coretag.js

14 ms

25867

25867

80 ms

get

get

270 ms

UT-330371730

UT-330371730

60 ms

activity

activity

39 ms

pixel

pixel

21 ms

pixel

pixel

128 ms

index.html

index.html

36 ms

xd.js

xd.js

170 ms

lr.php

lr.php

208 ms

elqCfg.min.js

elqCfg.min.js

173 ms

s42135491203516

s42135491203516

81 ms

svrGP

svrGP

935 ms

svrGP

svrGP

125 ms

rules.php

rules.php

116 ms

svrGP.aspx

svrGP.aspx

60 ms

linkimage.php

linkimage.php

76 ms

InitiateCall2.php

InitiateCall2.php

144 ms

svrGP.aspx

svrGP.aspx

1452 ms

Accessibility Review

rightnow.com accessibility score

52

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

[aria-*] attributes do not match their roles

High

[aria-hidden="true"] elements contain focusable descendents

High

Elements with an ARIA [role] that require children to contain a specific [role] are missing some or all of those required children.

High

[role]s are not contained by their required parent element

High

ARIA IDs are not unique

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Buttons do not have an accessible name

High

Links do not have a discernible name

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Tables and lists

These are opportunities to improve the experience of reading tabular or list data using assistive technology, like a screen reader.

Impact

Issue

High

Lists do not contain only <li> elements and script supporting elements (<script> and <template>).

High

List items (<li>) are not contained within <ul> or <ol> parent elements.

Best practices

These items highlight common accessibility best practices.

Impact

Issue

High

[user-scalable="no"] is used in the <meta name="viewport"> element or the [maximum-scale] attribute is less than 5.

Best Practices

rightnow.com best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

SEO Factors

rightnow.com SEO score

91

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Rightnow.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Rightnow.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

rightnow.com

Open Graph description is not detected on the main page of Rightnow. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: