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service-now.com screenshot

Report Summary

  • 16

    Performance

    Renders faster than
    30% of other websites

  • 94

    Accessibility

    Visual factors better than
    that of 84% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    56% of websites

  • 84

    SEO

    Google-friendlier than
    53% of websites

service-now.com

ServiceNow – The world works with ServiceNow™

Page Load Speed

1.1 sec in total

First Response

60 ms

Resources Loaded

861 ms

Page Rendered

130 ms

service-now.com screenshot

About Website

Visit service-now.com now to see the best up-to-date Service Now content for United States and also check out these interesting facts you probably never knew about service-now.com

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Visit service-now.com

Key Findings

We analyzed Service-now.com page load time and found that the first response time was 60 ms and then it took 991 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 20% of websites can load faster.

Performance Metrics

service-now.com performance score

16

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value5.2 s

8/100

10%

LCP (Largest Contentful Paint)

Value16.4 s

0/100

25%

SI (Speed Index)

Value13.0 s

2/100

10%

TBT (Total Blocking Time)

Value7,130 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0

100/100

15%

TTI (Time to Interactive)

Value27.0 s

0/100

10%

Network Requests Diagram

www.servicenow.com

60 ms

fonts.css

173 ms

servicenow-www-pagelibs.min.css

20 ms

jquery.min.js

41 ms

utils.min.js

42 ms

Our browser made a total of 79 requests to load all elements on the main page. We found that 0% of them (0 request) were addressed to the original Service-now.com, 16% (13 requests) were made to Assets.adobedtm.com and 6% (5 requests) were made to Google.com. The less responsive or slowest element that took the longest time to load (456 ms) relates to the external source Trackalyzer.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 2.2 MB (21%)

Content Size

10.3 MB

After Optimization

8.2 MB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Service-now.com main page is 10.3 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 85% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Images take 9.1 MB which makes up the majority of the site volume.

HTML Optimization

-9%

Potential reduce by 10 B

  • Original 108 B
  • After minification 108 B
  • After compression 98 B

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. This web page is already compressed.

Image Optimization

-13%

Potential reduce by 1.2 MB

  • Original 9.1 MB
  • After minification 7.9 MB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Service Now needs image optimization as it can save up to 1.2 MB or 13% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-66%

Potential reduce by 414.8 kB

  • Original 629.5 kB
  • After minification 585.2 kB
  • After compression 214.7 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 414.8 kB or 66% of the original size.

CSS Optimization

-89%

Potential reduce by 507.6 kB

  • Original 572.1 kB
  • After minification 563.4 kB
  • After compression 64.5 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Service-now.com needs all CSS files to be minified and compressed as it can save up to 507.6 kB or 89% of the original size.

Requests Breakdown

Number of requests can be reduced by 34 (46%)

Requests Now

74

After Optimization

40

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 74 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Service Now. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 32 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

www.servicenow.com

www.servicenow.com

60 ms

fonts.css

fonts.css

173 ms

servicenow-www-pagelibs.min.css

servicenow-www-pagelibs.min.css

20 ms

jquery.min.js

jquery.min.js

41 ms

utils.min.js

utils.min.js

42 ms

granite.min.js

granite.min.js

41 ms

jquery.min.js

jquery.min.js

41 ms

servicenow-www-headlibs.min.js

servicenow-www-headlibs.min.js

40 ms

conversion.js

conversion.js

40 ms

satelliteLib-c41330e93f48feef745e6ecb4b425db9d5da2dea.js

satelliteLib-c41330e93f48feef745e6ecb4b425db9d5da2dea.js

92 ms

trackalyze_secure.js

trackalyze_secure.js

456 ms

servicenow-www-pagelibs.min.js

servicenow-www-pagelibs.min.js

33 ms

eca2c97fa3d145ee9078f0e4acecb9a0

eca2c97fa3d145ee9078f0e4acecb9a0

205 ms

212631C7B7504D981.css

212631C7B7504D981.css

78 ms

token.json

token.json

186 ms

customers-mega-nav-9-17-2015.png

customers-mega-nav-9-17-2015.png

13 ms

mm-bnr-partners.jpg

mm-bnr-partners.jpg

12 ms

support-mega-nav.png

support-mega-nav.png

15 ms

mm-bnr-community.jpg

mm-bnr-community.jpg

13 ms

servicenow-moresite-banner.png

servicenow-moresite-banner.png

10 ms

k16-logo-trans-sm.png.imgo.png

k16-logo-trans-sm.png.imgo.png

13 ms

tab-featured.png.imgo.png

tab-featured.png.imgo.png

62 ms

tab-customer-success.png.imgo.png

tab-customer-success.png.imgo.png

63 ms

tab-events.png.imgo.png

tab-events.png.imgo.png

64 ms

tab-news.png.imgo.png

tab-news.png.imgo.png

64 ms

tab-customer-caa.jpg.imgw.1920.1080.jpg

tab-customer-caa.jpg.imgw.1920.1080.jpg

67 ms

logo-customer-caa-white.png.imgo.png

logo-customer-caa-white.png.imgo.png

65 ms

aside-caa.jpg.imgo.jpg

aside-caa.jpg.imgo.jpg

65 ms

cse.js

cse.js

114 ms

btn-fixed-search.png

btn-fixed-search.png

61 ms

search_triangle.png

search_triangle.png

105 ms

btn-fixed-contact.png

btn-fixed-contact.png

61 ms

btn-mobilesearch.png

btn-mobilesearch.png

61 ms

logo-rev.png

logo-rev.png

62 ms

bg_nav_active.png

bg_nav_active.png

105 ms

icon-gear.gif.imgo.gif

icon-gear.gif.imgo.gif

101 ms

icon-fingerprint.gif.imgo.gif

icon-fingerprint.gif.imgo.gif

152 ms

icon-lightbulb.gif.imgo.gif

icon-lightbulb.gif.imgo.gif

101 ms

icon-calculator.gif.imgo.gif

icon-calculator.gif.imgo.gif

115 ms

gtm.js

gtm.js

92 ms

136 ms

id

id

94 ms

satellite-56ab3ccb64746d77bb001549.js

satellite-56ab3ccb64746d77bb001549.js

89 ms

satellite-5522232f6162660017bf0000.js

satellite-5522232f6162660017bf0000.js

128 ms

analytics.js

analytics.js

92 ms

s-code-contents-e550b129cedeb9bc120029a6252ae015dbc7b61d.js

s-code-contents-e550b129cedeb9bc120029a6252ae015dbc7b61d.js

127 ms

hero-spotting-a-security-incident-isnt-enough.jpg.imgw.1920.1080.jpg

hero-spotting-a-security-incident-isnt-enough.jpg.imgw.1920.1080.jpg

73 ms

hero-desktop-drowning-in-it.jpeg.imgw.1920.1080.jpg

hero-desktop-drowning-in-it.jpeg.imgw.1920.1080.jpg

104 ms

hero-k16.jpg.imgw.1920.1080.jpg

hero-k16.jpg.imgw.1920.1080.jpg

72 ms

hero-dont-be-a-slave-to-the-sticky-notes.jpg.imgw.1920.1080.jpg

hero-dont-be-a-slave-to-the-sticky-notes.jpg.imgw.1920.1080.jpg

109 ms

tab-featured-why-manual-processes-become-security-risks.jpg.imgw.1920.1080.jpg

tab-featured-why-manual-processes-become-security-risks.jpg.imgw.1920.1080.jpg

112 ms

tab-events-k16-webinar.jpeg.imgw.1920.1080.jpg

tab-events-k16-webinar.jpeg.imgw.1920.1080.jpg

109 ms

tab-news-servicenow-reinvents-security-response.jpg.imgw.1920.1080.jpg

tab-news-servicenow-reinvents-security-response.jpg.imgw.1920.1080.jpg

113 ms

glyph-social.png

glyph-social.png

145 ms

fontawesome-webfont.woff

fontawesome-webfont.woff

239 ms

jsapi

jsapi

56 ms

id

id

35 ms

collect

collect

56 ms

99 ms

trackalyze_secure.asp

trackalyze_secure.asp

89 ms

ga.js

ga.js

52 ms

insight.min.js

insight.min.js

38 ms

satellite-54c98b133930310016c90500.js

satellite-54c98b133930310016c90500.js

49 ms

satellite-56aec59264746d0a7c001e04.js

satellite-56aec59264746d0a7c001e04.js

73 ms

default+en.css

default+en.css

35 ms

default.css

default.css

64 ms

default+en.I.js

default+en.I.js

62 ms

s47103152885101

s47103152885101

54 ms

__utm.gif

__utm.gif

29 ms

default.css

default.css

66 ms

0.gif

0.gif

77 ms

7098.js

7098.js

21 ms

satellite-56a2a34164746d42a4001d4f.js

satellite-56a2a34164746d42a4001d4f.js

29 ms

satellite-56a7cbc964746d20be0001c8.js

satellite-56a7cbc964746d20be0001c8.js

25 ms

satellite-56a7cbc964746d20be0001c9.js

satellite-56a7cbc964746d20be0001c9.js

27 ms

satellite-56a7cbc964746d20be0001ca.js

satellite-56a7cbc964746d20be0001ca.js

50 ms

satellite-56ab47a464746d0e4500168c.js

satellite-56ab47a464746d0e4500168c.js

55 ms

satellite-56ab47a464746d0e4500168d.js

satellite-56ab47a464746d0e4500168d.js

53 ms

satellite-56b26a9464746d77bb0032b7.js

satellite-56b26a9464746d77bb0032b7.js

51 ms

Accessibility Review

service-now.com accessibility score

94

Accessibility Issues

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Tables and lists

These are opportunities to improve the experience of reading tabular or list data using assistive technology, like a screen reader.

Impact

Issue

High

Lists do not contain only <li> elements and script supporting elements (<script> and <template>).

Best Practices

service-now.com best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

service-now.com SEO score

84

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Service-now.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Service-now.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

service-now.com

Open Graph description is not detected on the main page of Service Now. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: