4 sec in total
965 ms
2.4 sec
560 ms
Welcome to support.com homepage info - get ready to check Support best content for United States right away, or after learning these important things about support.com
Support.com’s TechSolutions has all your tech needs covered - 24/7, 365 days a year. So start checking things off your tech to-do list.
Visit support.comWe analyzed Support.com page load time and found that the first response time was 965 ms and then it took 3 sec to load all DOM resources and completely render a web page. This is a poor result, as 55% of websites can load faster.
support.com performance score
name
value
score
weighting
Value4.0 s
23/100
10%
Value5.5 s
18/100
25%
Value4.5 s
72/100
10%
Value370 ms
71/100
30%
Value0.009
100/100
15%
Value6.3 s
61/100
10%
965 ms
224 ms
79 ms
102 ms
101 ms
Our browser made a total of 81 requests to load all elements on the main page. We found that 58% of them (47 requests) were addressed to the original Support.com, 5% (4 requests) were made to Api.gonorthleads.com and 2% (2 requests) were made to T.sharethis.com. The less responsive or slowest element that took the longest time to load (965 ms) belongs to the original domain Support.com.
Page size can be reduced by 991.8 kB (45%)
2.2 MB
1.2 MB
In fact, the total size of Support.com main page is 2.2 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 65% of websites need less resources to load. Images take 1.2 MB which makes up the majority of the site volume.
Potential reduce by 81.8 kB
HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 81.8 kB or 83% of the original size.
Potential reduce by 259.6 kB
Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Support needs image optimization as it can save up to 259.6 kB or 22% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.
Potential reduce by 551.2 kB
It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 551.2 kB or 67% of the original size.
Potential reduce by 99.2 kB
CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Support.com needs all CSS files to be minified and compressed as it can save up to 99.2 kB or 86% of the original size.
Number of requests can be reduced by 38 (52%)
73
35
The browser has sent 73 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Support. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 27 to 1 for JavaScripts and from 5 to 1 for CSS and as a result speed up the page load time.
www.support.com
965 ms
1650937938.js
224 ms
styles.css
79 ms
style.css
102 ms
font-awesome.min.css
101 ms
jquery.fancybox.css
101 ms
jquery.js
137 ms
jquery-migrate.min.js
100 ms
jquery.cycle2.min.js
115 ms
jquery.cycle2.carousel.min.js
137 ms
isotope.pkgd.min.js
144 ms
fit-columns.js
137 ms
jquery.fancybox.pack.js
143 ms
buttons.js
7 ms
player_api
45 ms
json2.min.js
45 ms
mongoose.fp.js
102 ms
loader.js
133 ms
jquery.form.min.js
122 ms
scripts.js
141 ms
effect.min.js
142 ms
wp-embed.min.js
144 ms
wp-emoji-release.min.js
56 ms
style.css
75 ms
logo.png
74 ms
Support_Mobile_Home1.jpg
74 ms
seal
8 ms
monitor.png
413 ms
Nexus_homepage_screen_image-copy.png
398 ms
pts.png
370 ms
telco.png
367 ms
iot.png
398 ms
software-icon.png
397 ms
costumer-electronics.png
398 ms
infographic.png
483 ms
Support.com-FSAward-Logo-e1428350428247.jpg
469 ms
CUSTOMER-Contact-Center-Technology-Award-2015.png
551 ms
SupportCam-home2-150x150.png
468 ms
IoT-homepage-background3.jpg
511 ms
comcast_logo_detail.png
450 ms
2000px-AOL_logo.svg_1.png
488 ms
mural-logo.jpg
505 ms
carbonite-logo-hi1.jpg
621 ms
Office-Depot-Logo.jpg
521 ms
Staples-logo.png
525 ms
company.com_logo1.png
541 ms
usts-logo-web1.png
550 ms
officemax1.jpg
559 ms
SuddenlinkLogo1.jpg
564 ms
2D6298_17_0.woff
649 ms
2D6298_12_0.woff
622 ms
2D6298_10_0.woff
622 ms
2D6298_16_0.woff
595 ms
analytics.js
25 ms
www-widgetapi.js
24 ms
insight.min.js
21 ms
munchkin.js
21 ms
sn-id
354 ms
token
443 ms
fontawesome-webfont.woff
584 ms
munchkin.js
307 ms
getAllAppDefault.esi
209 ms
1989.js
35 ms
collect
32 ms
visitWebPage
154 ms
auth
71 ms
getSegment.php
15 ms
checkOAuth.esi
60 ms
t.dhj
47 ms
create.json
67 ms
t.dhj
22 ms
cm
33 ms
s-3271.xgi
7 ms
9 ms
hbpix
25 ms
5 ms
xrefid.xgi
7 ms
pixel
20 ms
pixel
17 ms
2981
22 ms
13 ms
support.com accessibility score
Names and labels
These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.
Impact
Issue
Buttons do not have an accessible name
Links do not have a discernible name
Navigation
These are opportunities to improve keyboard navigation in your application.
Impact
Issue
Heading elements are not in a sequentially-descending order
support.com best practices score
Trust and Safety
Impact
Issue
Does not use HTTPS
Ensure CSP is effective against XSS attacks
General
Impact
Issue
Detected JavaScript libraries
support.com SEO score
Content Best Practices
Format your HTML in a way that enables crawlers to better understand your app’s content.
Impact
Issue
Links do not have descriptive text
Mobile Friendly
Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).
Impact
Issue
Document uses legible font sizes
EN
EN
UTF-8
Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Support.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Support.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.
support.com
Open Graph data is detected on the main page of Support. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: