Tools & Wizards About Us
secure.webhelpdesk.com screenshot

Report Summary

  • 15

    Performance

    Renders faster than
    27% of other websites

  • 94

    Accessibility

    Visual factors better than
    that of 83% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    35% of websites

  • 90

    SEO

    Google-friendlier than
    68% of websites

secure.webhelpdesk.com

Web Help Desk - IT Ticketing Software | SolarWinds

Page Load Speed

3.5 sec in total

First Response

246 ms

Resources Loaded

2.7 sec

Page Rendered

587 ms

secure.webhelpdesk.com screenshot

About Website

Click here to check amazing Secure Web Help Desk content for United States. Otherwise, check out these important facts you probably never knew about secure.webhelpdesk.com

Simplify service management and asset management with SolarWinds Web Help Desk.

Visit secure.webhelpdesk.com

Key Findings

We analyzed Secure.webhelpdesk.com page load time and found that the first response time was 246 ms and then it took 3.2 sec to load all DOM resources and completely render a web page. This is a poor result, as 60% of websites can load faster.

Performance Metrics

secure.webhelpdesk.com performance score

15

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value7.8 s

0/100

10%

LCP (Largest Contentful Paint)

Value26.3 s

0/100

25%

SI (Speed Index)

Value12.0 s

4/100

10%

TBT (Total Blocking Time)

Value19,680 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.056

98/100

15%

TTI (Time to Interactive)

Value32.4 s

0/100

10%

Network Requests Diagram

secure.webhelpdesk.com

246 ms

www.webhelpdesk.com

537 ms

GetResource.ashx

85 ms

jquery-1.8.2.min.js

312 ms

jquery.bxslider.min.js

164 ms

Our browser made a total of 66 requests to load all elements on the main page. We found that 2% of them (1 request) were addressed to the original Secure.webhelpdesk.com, 42% (28 requests) were made to Webhelpdesk.com and 12% (8 requests) were made to Assets.adobedtm.com. The less responsive or slowest element that took the longest time to load (549 ms) relates to the external source Servedby.flashtalking.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 1.0 MB (59%)

Content Size

1.7 MB

After Optimization

705.1 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Secure.webhelpdesk.com main page is 1.7 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 55% of websites need less resources to load. Javascripts take 1.1 MB which makes up the majority of the site volume.

HTML Optimization

-76%

Potential reduce by 34.6 kB

  • Original 45.4 kB
  • After minification 41.7 kB
  • After compression 10.8 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 34.6 kB or 76% of the original size.

Image Optimization

-7%

Potential reduce by 22.2 kB

  • Original 311.9 kB
  • After minification 289.7 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Secure Web Help Desk images are well optimized though.

JavaScript Optimization

-67%

Potential reduce by 726.7 kB

  • Original 1.1 MB
  • After minification 1.1 MB
  • After compression 352.3 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 726.7 kB or 67% of the original size.

CSS Optimization

-83%

Potential reduce by 246.7 kB

  • Original 299.0 kB
  • After minification 298.9 kB
  • After compression 52.3 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Secure.webhelpdesk.com needs all CSS files to be minified and compressed as it can save up to 246.7 kB or 83% of the original size.

Requests Breakdown

Number of requests can be reduced by 32 (62%)

Requests Now

52

After Optimization

20

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 52 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Secure Web Help Desk. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 26 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

secure.webhelpdesk.com

secure.webhelpdesk.com

246 ms

www.webhelpdesk.com

www.webhelpdesk.com

537 ms

GetResource.ashx

GetResource.ashx

85 ms

jquery-1.8.2.min.js

jquery-1.8.2.min.js

312 ms

jquery.bxslider.min.js

jquery.bxslider.min.js

164 ms

jquery-ui-min.js

jquery-ui-min.js

189 ms

GetResource.ashx

GetResource.ashx

102 ms

satelliteLib-f09405d25a68f7002f880734a2f1ecac40c9f55c.js

satelliteLib-f09405d25a68f7002f880734a2f1ecac40c9f55c.js

13 ms

jsLogger.js

jsLogger.js

104 ms

WebResource.axd

WebResource.axd

138 ms

ScriptResource.axd

ScriptResource.axd

235 ms

ScriptResource.axd

ScriptResource.axd

210 ms

ga.js

ga.js

51 ms

satellite-5272a3deed6efa8f1d00001e.js

satellite-5272a3deed6efa8f1d00001e.js

11 ms

satelliteLib-f3a5e857c2d82c45abf07a4d8f89a193f312256e.js

satelliteLib-f3a5e857c2d82c45abf07a4d8f89a193f312256e.js

7 ms

3636884291.js

3636884291.js

35 ms

__utm.gif

__utm.gif

154 ms

geo2.js

geo2.js

141 ms

prum.min.js

prum.min.js

38 ms

back-gradient.jpg

back-gradient.jpg

87 ms

form-field-bg.gif

form-field-bg.gif

85 ms

zoom_icon.png

zoom_icon.png

103 ms

features1.png

features1.png

150 ms

features2.png

features2.png

103 ms

features3.png

features3.png

149 ms

features4.png

features4.png

151 ms

features5.png

features5.png

148 ms

homepagesprites.png

homepagesprites.png

171 ms

OpenSans-Regular-webfont.woff

OpenSans-Regular-webfont.woff

100 ms

OpenSans-Bold-webfont.woff

OpenSans-Bold-webfont.woff

114 ms

WHD-home-page-banner_v3.jpg

WHD-home-page-banner_v3.jpg

201 ms

dRbGcCPlOaU

dRbGcCPlOaU

156 ms

OpenSans-Light-webfont.woff

OpenSans-Light-webfont.woff

56 ms

satellite-53b429d22d449d81ba00034d.js

satellite-53b429d22d449d81ba00034d.js

44 ms

satellite-54e647db66383000169b0200.js

satellite-54e647db66383000169b0200.js

50 ms

st.v2.js

st.v2.js

173 ms

s-code-contents-2751f4aa4a7eb3f95fd07c999f8202e7555898f0.js

s-code-contents-2751f4aa4a7eb3f95fd07c999f8202e7555898f0.js

52 ms

opensans-regular-webfont.woff

opensans-regular-webfont.woff

92 ms

opensans-bold-webfont.woff

opensans-bold-webfont.woff

87 ms

4683.js

4683.js

76 ms

opensans-light-webfont.woff

opensans-light-webfont.woff

76 ms

ActivityServer.bs

ActivityServer.bs

93 ms

quant.js

quant.js

58 ms

pixel;r=1751558684;a=p-t64GyZHLWZzSL;labels=_fp.event.WebHelpDesk%20Homepage;fpan=1;fpa=P0-438050182-1458140659936;ns=0;ce=1;cm=;je=0;sr=1024x768x32;enc=n;dst=0;et=1458140659935;tzo=-180;ref=;url=http%3A%2F%2Fwww.webhelpdesk.com%2F;ogl=

pixel;r=1751558684;a=p-t64GyZHLWZzSL;labels=_fp.event.WebHelpDesk%20Homepage;fpan=1;fpa=P0-438050182-1458140659936;ns=0;ce=1;cm=;je=0;sr=1024x768x32;enc=n;dst=0;et=1458140659935;tzo=-180;ref=;url=http%3A%2F%2Fwww.webhelpdesk.com%2F;ogl=

56 ms

www-embed-player-vflRGs1ko.css

www-embed-player-vflRGs1ko.css

214 ms

www-embed-player.js

www-embed-player.js

263 ms

base.js

base.js

396 ms

pixel

pixel

45 ms

pixel

pixel

160 ms

ui-bg_highlight-soft_100_eeeeee_1x100.png

ui-bg_highlight-soft_100_eeeeee_1x100.png

233 ms

satellite-54e3753e6530360016c80000.js

satellite-54e3753e6530360016c80000.js

133 ms

s

s

179 ms

yellow00.png

yellow00.png

115 ms

u

u

123 ms

s3422253252472

s3422253252472

107 ms

549 ms

Tqng9ngJVK4Gqvh3e602hP-HqlN49KFEUSDtmrOPmWo.js

Tqng9ngJVK4Gqvh3e602hP-HqlN49KFEUSDtmrOPmWo.js

89 ms

ad_status.js

ad_status.js

150 ms

zN7GBFwfMP4uA6AR0HCoLQ.ttf

zN7GBFwfMP4uA6AR0HCoLQ.ttf

163 ms

RxZJdnzeo3R5zSexge8UUaCWcynf_cDxXwCLxiixG1c.ttf

RxZJdnzeo3R5zSexge8UUaCWcynf_cDxXwCLxiixG1c.ttf

174 ms

satellite-567a862264746d6792003ae1.js

satellite-567a862264746d6792003ae1.js

39 ms

gr

gr

14 ms

beacon.gif

beacon.gif

46 ms

pixel

pixel

40 ms

m

m

32 ms

pixel_details.html

pixel_details.html

36 ms

Accessibility Review

secure.webhelpdesk.com accessibility score

94

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Best Practices

secure.webhelpdesk.com best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Serves images with low resolution

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

secure.webhelpdesk.com SEO score

90

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Secure.webhelpdesk.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Secure.webhelpdesk.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

secure.webhelpdesk.com

Open Graph description is not detected on the main page of Secure Web Help Desk. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: