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hello.zendesk.com screenshot

Report Summary

  • 30

    Performance

    Renders faster than
    50% of other websites

  • 89

    Accessibility

    Visual factors better than
    that of 71% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 100

    SEO

    Google-friendlier than
    94% of websites

hello.zendesk.com

Zendesk: The Complete Customer Service Solution

Page Load Speed

438 ms in total

First Response

18 ms

Resources Loaded

371 ms

Page Rendered

49 ms

hello.zendesk.com screenshot

About Website

Visit hello.zendesk.com now to see the best up-to-date Hello Zendesk content for United States and also check out these interesting facts you probably never knew about hello.zendesk.com

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Visit hello.zendesk.com

Key Findings

We analyzed Hello.zendesk.com page load time and found that the first response time was 18 ms and then it took 420 ms to load all DOM resources and completely render a web page. This is an excellent result, as only 5% of websites can load faster.

Performance Metrics

hello.zendesk.com performance score

30

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.0 s

51/100

10%

LCP (Largest Contentful Paint)

Value4.4 s

40/100

25%

SI (Speed Index)

Value12.9 s

2/100

10%

TBT (Total Blocking Time)

Value8,700 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.032

100/100

15%

TTI (Time to Interactive)

Value36.9 s

0/100

10%

Network Requests Diagram

hello.zendesk.com

18 ms

hello.zendesk.com

94 ms

svrGP

150 ms

svrGP.aspx

106 ms

tinydot.gif

5 ms

Our browser made a total of 5 requests to load all elements on the main page. We found that 40% of them (2 requests) were addressed to the original Hello.zendesk.com, 60% (3 requests) were made to S2136619493.t.eloqua.com. The less responsive or slowest element that took the longest time to load (150 ms) relates to the external source S2136619493.t.eloqua.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 241 B (35%)

Content Size

694 B

After Optimization

453 B

  • HTML

In fact, the total size of Hello.zendesk.com main page is 694 B. This result falls within the top 5000 of lightweight and thus fast loading web pages. Only a small number of websites need less resources to load. HTML takes 694 B which makes up the majority of the site volume.

HTML Optimization

-35%

Potential reduce by 241 B

  • Original 694 B
  • After minification 694 B
  • After compression 453 B

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 241 B or 35% of the original size.

Requests Breakdown

We found no issues to fix!

Requests Now

1

After Optimization

1

  • Images

The browser has sent 1 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Hello Zendesk. According to our analytics all requests are already optimized.

Network Requests Diagram

hello.zendesk.com

hello.zendesk.com

18 ms

hello.zendesk.com

hello.zendesk.com

94 ms

svrGP

svrGP

150 ms

svrGP.aspx

svrGP.aspx

106 ms

tinydot.gif

tinydot.gif

5 ms

Accessibility Review

hello.zendesk.com accessibility score

89

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Elements with an ARIA [role] that require children to contain a specific [role] are missing some or all of those required children.

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

<frame> or <iframe> elements do not have a title

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Best Practices

hello.zendesk.com best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

hello.zendesk.com SEO score

100

Search Engine Optimization Advices

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Hello.zendesk.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Hello.zendesk.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

hello.zendesk.com

Open Graph description is not detected on the main page of Hello Zendesk. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: